Sri Ramachandra

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Privacy Policy

This Privacy Policy outlines the practices and procedures governing the collection, use, and protection of your personal information when you use the SRMC user application "SRMC Pulse". By using the App, you agree to the terms and conditions outlined in this Privacy Policy.

1.Information Collection and Use

  • Personal Information: The App collects personal information provided by users during account creation and profile registration, including but not limited to full name, gender, blood group, age, mobile number, email address, and optionally, information about family members and addresses.
  • Location Information: The App automatically retrieves the current location of the user to facilitate features such as emergency alerts. Location information is only used for the intended purpose and is not stored beyond the duration necessary for functionality.
    • Emergency Alerts: When a user initiates an emergency alert, their location information is transmitted via SMS to the designated emergency contact, typically a hospital, to provide assistance. This information is shared solely for emergency response purposes.
  • SMS Permissions: The App requires READ_SMS and SEND_SMS permissions to facilitate phone number verification via One-Time Password (OTP). These permissions allow the App to automatically read and send OTP messages for user authentication purposes. This ensures a seamless and secure login experience. We do not store or share your SMS data with any third parties, and we only access SMS data during the authentication process.

2. Data Security

  • PIN Authentication: The App employs a PIN authentication system to ensure the security of user accounts. Users are required to set up a PIN during account creation and login. PINs are encrypted and stored securely on our servers.
  • Encryption: All data transmission between the App and our servers is encrypted using industry-standard protocols to protect user information from unauthorized access or interception.
  • Access Controls: Access to user data is restricted to authorized personnel only, and strict access controls are in place to prevent unauthorized access, modification, or disclosure.

3. Information Sharing

  • Third Parties: We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law or to fulfill the intended purpose of the App, such as transmitting emergency alerts to designated contacts.

4. User Controls

  • Profile Editing: Users have the option to edit and update their profile information, including personal details, family members, and addresses, to ensure accuracy and relevance.
  • PIN Management: Users can change their PIN at any time through the App's settings to enhance account security.

5. Data Retention

  • Retention Period: Personal information collected by the App is retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

6. Children's Privacy

  • Age Restrictions: The App is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age.

7. Updates to Privacy Policy

  • Notification: Any updates or changes to this Privacy Policy will be communicated to users through the App or via email, where applicable.

8. Contact Us

If you have any questions, concerns, or feedback regarding this Privacy Policy or the App's privacy practices, please contact us at 044 - 40012345.

By using the SRMC user application, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.